Terms & Conditions

 

EP BLAST ADVANCED SURFACE FZCO

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Terms and Conditions – EP BLAST ADVANCED SURFACE FZCO

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TERMS AND CONDITIONS OF BUSINESS

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1. Definitions

1.1 “The Company” refers to EP BLAST ADVANCED SURFACE FZCO

1.2 “The Customer” refers to the person, partnership, Limited Company, or other legal entity, who agrees to services being provided by the Company.

1.3 “The Conditions” refers to the terms and conditions of the Company’s operations, set out in this document and any special terms and conditions agreed in writing by a Director, Company Secretary, or other member of this company’s management team, acting for and on behalf of the Company.

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2. Conditions
2.1 These Conditions shall apply to all contracts for any parts or service provided by the Company to the Customer, to the exclusion of all other terms and conditions, including any terms and conditions the Customer may purport to apply under any purchase order, confirmation of order, or similar document.

2.2 Agreement of any work to be carried out by the Company shall be deemed conclusive evidence of the Customer’s acceptance of these Conditions.

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3. The Price and Payment
3.1 The price of the service provided shall be the price agreed between the Company and the Customer, at the time the Customer agrees to work being carried out. This price may vary, dependent upon any change in parts, material or consumables prices, or change in specialist charges, which may come into effect at the time the work is completed and which is beyond the control of the Company. The price of the work carried out is exclusive of VAT. Where applicable, VAT shall be due at the rate ruling on the date that the VAT invoice is drawn.

3.2 Full payment of the price and VAT shall be due at point of collection/delivery of item following completion of repairs, unless otherwise agreed, in writing, with the Company. Payment in this instance is generally agreed to be 7 days from date of invoice.

3.3 Payments can be made in cash, bank transfer or cheque only.

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4. Orders / Estimates / Deposits

4.1 Estimates are valid for 30 days from the date given.

4.2 All estimates by the Company are subject to change caused by variations to the Company of labour, material and spare parts at the date of estimate. In the event of any variation occurring before or after acceptance of the estimate the Company may if it thinks fit require the Customer to pay on completion of the work any increase due to such variation.

4.3 If no estimate is provided or if part only of the work covered by the estimate is carried out the Company shall be entitled to charge a reasonable and proper price for the work done (including any stripping down leading to determination as to the practicability or otherwise of any work and reassembly) and for materials and spare parts supplied.

4.4 The company may refuse to carry out all, or part of any work for any reason whether or not an estimate has been provided.

4.5 Variations to the estimate, the scope of the repair or work, the prices chargeable shall be subject to all these terms and conditions, and so that any such variation shall not be deemed to constitute or create a new or separate contract.

4.6 An advanced payment of 50% of quoted amount (unless otherwise agreed) is required for any service exceeding an amount of 1,000.00 DHS (one thousand). The customer shall co-operate with the Company in all matters relating to the Services.

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5. Delivery / Completion

5.1 Every effort will be made to provide the Goods and/or Services by the estimated time, but the Company shall not be liable for any delay in completing the Goods and/or Services. Time shall not be of the essence in respect of this clause. Risk passes on delivery or where relevant on collection. The Company will not be held liable for any delay caused by outside influences i.e. goods not delivered in time, sent incorrectly or sub-contractor work.

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6. Payment

6.1 Payment for all Goods and/or Services, repairs and/or spare parts supplied is due on completion of work. The goods and/or Services, repair is completed for the purpose of these terms and conditions when notice has been given that the item is ready for collection. All Goods and/or Services shall remain in the premises of the Company until such time as the Company has received cleared payment in full from the Customer in respect of such Goods and/or Services.

6.2 The Company shall have a general lien on all of the Customer’s items and all of their contents for all monies owing to the Company by the Customer on any account whatsoever. The Company shall be entitled to reasonable storage charges during any period in which the item is retained by virtue of the lien.

6.3. If the Customer’s indebtedness to the Company is not satisfied within 7 days from the date of the first invoice to the Customer, the Company may without notice sell any item owned by the Customer and/or the contents thereof by public auction or private treaty. The net proceeds of the sale shall be applied towards the satisfying monies due from the Customer to the Company, and any balance shall be paid by the Company to the Customer on demand

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7 Credit Terms

The Company is strictly following a non-credit policy

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8. Remedies for late Payment

8.1 In the event that any invoice is not paid on, or before, its due date, then all sums due and owing to the Company from the Customer shall become immediately payable and subject to clause 5.1 above.

8.2 The Company shall be entitled to recover from the Customer all administrative, collection and legal costs incurred by it in recovering overdue amounts and all sums that become immediately payable under. clause 5.2 above.

8.3 Without prejudice to any of the Company’s other rights, the Company may, in the event that any sum is not paid, on or before its due date, suspend the service it provides to the Customer. Any parts, or equipment, provided to the Customer by the Company remain the property of the Company until all amounts owed are paid.

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9. Title and Risk

Any work carried out by the Company at the request of the Customer, will be at the Customer’s risk from the point of completion of work, to the Customer’s satisfaction in spite of delivery. Title of any parts fitted shall not pass from the Company to Customer until all relevant and outstanding invoices and VAT have been paid in full and at such a time that no other sums whatsoever are due from the Customer to the Company.

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10. Disputes procedure and Jurisdiction

Any and all contracts entered into between the Company and the Customer shall be governed by the laws of the United Arab Emirates and all disputes arising out of any contract between the Company and the Customer shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates. In the event that the Customer is dissatisfied with any repair or service carried out by the Company, the Customer should first make contact with the Company in order to try and resolve the matter. The Company has a complaints procedure in place.

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11. Work authorization

Any additional work will need to be authorized by the customer due to fact the item being on site and the customer not, we will accept authorization over the telephone.

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12. All parts removed by the Company in the course of the repair shall, if not claimed by the Customer within 24 hours after the completion of the repair be deemed to be owned by the Company and they shall become the Company’s absolute property. Parts returned are subject to a handling charge. Parts specially ordered are not returnable.

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13. Warranty
Any warranty that applies to parts, the term of the warranty will be denoted by the manufacturer.

In the event of a potential claim, you should notify us immediately whereupon the defect will be assessed and repaired free of charge by the Company providing the exclusions do not apply. Any repairs by an alternative organization will only be permitted with prior express authorization by the Company. Your statutory rights are not affected.

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14. Damage Liability/Damage to item

The Company is responsible for checking their items for any damage before it leaves the Company premises. Once the items leave the Company premises on completion of work, there will be no liability by the Company.

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15. Item Storage
The Company will invoice 150.00 AED + VAT per day for the storage of any item not collected within an agreed collection time following completion of agreed work.

 

16. Payment for special materials or consumables
Payment for materials and consumables which are a special order for the Customer must be paid for prior to work being carried out if the Customer item is not on site.

 

These terms and conditions can be viewed within the Company’s office or the Company’s website www.epblast.com